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Vendor Development

The development team does not edit vendor content (e.g., CompTIA, Schneider). Those slides, labs, and quizzes stay exactly as provided. The team’s task is to wrap and extend them with workplace simulation elements so learners experience the content as professional practice, not test prep.

Vendor Development Process

The development team will supplement existing vendor content by adding workplace context, simulation framing, and professional deliverables. The vendor content stays exactly as provided - the team is adding workplace simulation elements around it.

Step 1: Identify the Vendor Asset

What the Team Does: Look at the vendor material being supplemented (slide deck, lab, quiz).

  • Note the technical skill it covers
  • Note the learning objective it supports
  • Don’t rewrite or trim the vendor content

Example: CompTIA Module 1 - “What Does an IT Specialist Do?”

  • Technical skill: IT specialist responsibilities and troubleshooting methodology
  • Learning objective: “Describe what an IT specialist is and their responsibilities”
  • Vendor content: Slides, labs, and quizzes stay exactly as provided

Step 2: Create a Module-Level Workplace Context Wrapper

What the Team Does: Create a comprehensive workplace simulation context that wraps the entire module, not individual assets. This saves time and provides consistent context throughout.

  • Introduce a company/role (TechCorp, Junior IT Technician, Hospital IT Support)
  • Establish the overall workplace scenario and learner’s role
  • Set up team structure with working units and group dynamics
  • Define team KPIs and performance metrics
  • Create a module introduction that sets the stage for all vendor content
  • Keep it to 2-3 slides or a comprehensive instructor script

Example Module Wrapper: View Example: Module Context Wrapper with Team Dynamics and KPIs - See how to create a comprehensive module-level workplace context wrapper with team structure and shared KPIs.

What the Team Produces: An ideal example of a complete module with workplace context that looks like this:

PS
Module 134.1 - Components & Safety
TechCorp IT Department
Slide 1 of 8

Module 1: What Does an IT Specialist Do? - TechCorp Context

Welcome to your first day at TechCorp IT Department

TechCorp IT Department - New Hire Onboarding

You're starting your first day as a Junior IT Technician. You'll be working in teams of 3-4 technicians, treating your group as a working unit. Today's focus: understanding IT specialist responsibilities and troubleshooting methodology.

© 2025 Per Scholas - Workplace Simulation Training

Step 2.5: Establish Group Work and Team Dynamics

What the Team Does: Encourage group work throughout the module by treating teams as working units with shared responsibilities and accountability.

  • Set up teams of 3-4 learners as working units
  • Establish team roles and responsibilities
  • Create shared deliverables and group assessments
  • Use team-based problem-solving scenarios
  • Track team KPIs and performance metrics together

Key Elements to Include:

  • Team formation and role assignments
  • Shared accountability for team KPIs
  • Collaborative problem-solving activities
  • Peer review and feedback processes
  • Team-based assessments and deliverables

Example: Team Dynamics and KPIs Introduction View Example: Team Dynamics and KPIs Introduction - See how to introduce group work, team structure, and shared KPIs in your module context wrapper.

Step 3: Add Reflection & Discussion Prompts

What You Do: After the vendor content, create 2–3 questions that tie the technical knowledge to real work.

Examples:

  • “If this error happened in a hospital, what would be the impact on patient care be?”
  • “What would you document or escalate to your supervisor?”
  • “How would you communicate this to a non-technical manager?”

What You Produce: A Google Doc that looks like this:

G
Google Docs
Last edited 2 minutes ago

Post-Lesson Reflection Questions

Team Discussion Questions

After completing the CompTIA troubleshooting methodology lesson:

1. Real-World Application

"If this slow computer issue happened at Downtown Medical Center, what would be the impact on patient care? How would you prioritize this ticket compared to other IT issues?"

2. Professional Communication

"What would you document in your troubleshooting log? What information would you include in your status update to Sarah Chen?"

3. Business Impact

"How would you explain this technical issue to the hospital administrator who doesn't understand computers? What business language would you use?"

Discussion Time: 15 minutes📝 Format: Small group discussion, then share key insights with class

Step 4: Design a Professional Deliverable

What You Do: Turn a vendor activity into a workplace-style output.

Examples:

  • Vendor Lab: “Match each component to its function.”

  • Add-On: “Complete an inventory report for your supervisor showing components, safety notes, and issues found.”

  • Vendor Quiz: “Which component processes instructions?”

  • Add-On: “Document your answer in a troubleshooting log entry.”

What You Produce: A professional template that looks like this:

G
Google DocsEditable
Last edited 2 minutes ago

TechCorp Hardware Inventory Report Template

TechCorp IT Department - Hardware Inventory Report

Technician: [Your Name]
Date: [Current Date]
Supervisor: Sarah Chen
Client: Downtown Medical Center

Executive Summary

[2-3 sentence overview of findings and recommendations]

Components Identified

ComponentFunctionConditionIssues Found
CPU[Function][Good/Fair/Poor][Any problems]
RAM[Function][Good/Fair/Poor][Any problems]
Submitted by: [Your Name]
Date: [Current Date]
Status: [Complete/Pending Review/Escalated]

Step 5: Add One Skills-Based Assessment (SBA) Per Module

What You Do: At the module level, design one hands-on SBA that ties everything together.

Example for Module 178: Install and configure OpenEMR locally, create two user accounts, and submit a setup log with screenshots.

What You Produce: An SBA instruction document that looks like this:

G
Google Docs
Last edited 2 minutes ago

TechCorp Hardware Troubleshooting SBA

TechCorp Hardware Troubleshooting SBA

Module: CompTIA A+ Hardware Fundamentals
Duration: 90 minutes
Supervisor: Sarah Chen
Client: Downtown Medical Center

Scenario

You're working the morning shift at TechCorp when you receive an urgent ticket from Downtown Medical Center. Their patient registration computers are running extremely slowly, causing 10+ minute wait times for patients. The hospital administrator is demanding immediate resolution.

Your Task

1. Diagnose the Issue

  • Use CompTIA troubleshooting methodology
  • Identify the root cause of slow performance
  • Document your findings

2. Create Professional Deliverable

  • Complete TechCorp Hardware Inventory Report
  • Include troubleshooting log with screenshots
  • Prepare status update for Sarah Chen
Due: End of classFormat: Submit all deliverables via Canvas

Quality Check

Before you publish, run these final checks:

  • ✅ All planning objectives covered by vendor content + additions
  • ✅ Simulation frame visible in every artifact (TechCorp context)
  • ✅ Professional deliverables replace academic assessments
  • ✅ Team collaboration and workplace communication included
  • ✅ All internal links work and resolve correctly

You’re Ready to Launch

Your vendor curriculum is now ready for learners. You’ve transformed existing content into engaging workplace simulations that help learners build the skills and mindset they need for success in their careers.


Developer Tips

Need support with curriculum development?

  • Join our weekly curriculum development sync.
  • Schedule a development consultation with an instructional lead.
  • Access development templates and examples from our resource library.
  • Review past projects in our documentation.
  • Connect with other curriculum developers.

The PS ID Companion builds on these AI best practices and is the development team’s go-to tool for planning, brainstorming, and generating high-quality instructional prompts tailored to Per Scholas modules. Use it to:

  • Scaffold learning objectives and daily plans
  • Get prompt suggestions for labs, scenarios, and assessments
  • Overcome creative blocks or writer’s block
  • Ensure prompts are job-aligned and simulation-ready

Try the PS ID Companion

Quality Review Checklist

Quality Review Checklist

  • Alignment: Objectives, content, activities, and assessments are aligned.
  • Accessibility: Meets WCAG standards; all media accessible.
  • Accuracy: Technical content is correct and up-to-date.
  • Clarity: Instructions and explanations are clear and unambiguous.
  • Completeness: All necessary info, resources, and steps included.
  • Engagement: Activities are motivating and relevant.
  • Functionality: Links, interactive elements, and labs work as expected.
  • Consistency: Follows style guide and module template.
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